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Shipping & Return Policies

Shipping Costs & Delivery Schedules

Please allow up 1 to 2 business days to process your order. Processing and delivery times do not include Saturdays, Sundays and holidays.



Shipping Method

Costs*

Region

Shipping Time

Free Standard Shipping (Orders $125 and over)

FREE

US & Canada

3 - 7 business days.

Rural & remote areas may take an additional 4 days.

Standard Shipping (Orders under $125)

$8 - $15

US & Canada

3 - 7 business days.

Rural & remote areas may take an additional 4 days.

The price will be calculated based on your delivery location

Express Shipping 

$10 - $20+

US & Canada

1- 2 business days.

Rural & remote areas excluded.

The price will be calculated based on your delivery location

Free Standard Shipping (Orders over $200)

FREE

All countries*

4 -8 business days.

Rural & remote areas may take an additional 4 days.

Express International

$25 - $55+

International*

4 - 8 business days.

Rural & remote areas may take an additional 4 days.


*During checkout you will see the total price, including taxes, shipping, and handling charges, in US dollars before you place your order. 

 

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VSSL offers free standard shipping on all merchandise orders that are $125 and over (excluding taxes). For shipments totalling less than $125, there is a delivery charge mentioned above. Please note we cannot guarantee expedited delivery to P.O. Boxes or rural zip codes. We are unable to ship to International P.O. Boxes.

 

NOTE: VSSL Camp Supplies, Fire Starter Supply Pack and Fire Starting Tin can only be shipped via ground service as they contain matchsticks.

 

We can ship to an APO/FPO/DPO address, however, transit times can take longer than mentioned above.



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Duties & Taxes

For international orders, shipping fees are exclusive of duties and taxes. These charges are levied by the country you are shipping to, and payment is necessary to release your order from customs on arrival. If the customs charges are not paid, the order will be returned back to VSSL.



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Order Tracking

Once your order is shipped, you will receive an email notification with a tracking number. You can also view tracking information if you have a VSSLGEAR.com account. Log in to My Account and select Order History & Tracking to find out the status of your order. If your order has not arrived within the estimated delivery schedule above, please contact our Customer Experience team at support@VSSLGEAR.com or you can use our LIVE CHAT option.



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Return Policy

Please call Customer Service to request a Return: 1-855-552-2588 or email support@VSSLgear.com

Be sure to have the information from your packing slip and the name of the original purchaser of the order ready to provide to the customer service representative over the phone.

We offer a 30 day return policy on purchases. We will refund the total of the items returned in your order, less shipping costs each way. If the return is a result of our error, Survival Light Products Inc. will also refund shipping charges and will compensate you for the return shipping of the item.

Items should be returned in the original product packaging with the packing slip included. Geared For Life Warranty

For more information regarding warranty replacement please check our warranty page.



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Missing or Damaged Product

Please contact our Customer Experience team by phone at support@VSSLGEAR.com or you can use our LIVE CHAT option for assistance with missing or damaged items.



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