Shipping & Return Policies
Holiday Shipping Deadlines
Thank you for giving the gift of VSSL! Please take note of our order cut-off dates to ensure your gifts arrive in time. These are the latest dates we recommend ordering from VSSL for a 12/25 arrival. Any questions? Please reach out to support@vsslgear.com.
| Service | Region | Order Cutoff |
| Standard | US | 12/14 |
| Express | US | 12/20 |
| Standard | CA - East | 12/11 |
| Standard | CA - West | 12/14 |
| Express | CA | 12/18 |
| Express | International | 12/18 |
Shipping Costs & Delivery Schedules
Please allow up 1 to 2 business days to process your order. Processing and delivery times do not include Saturdays, Sundays and holidays. Typically orders placed before 11am PST ship same day with the exception of high-volume periods.
| Shipping Method | Costs* | Region | Shipping Time |
| Free Standard Shipping (Orders $50+) | FREE | US & CA | 3-7 business days. Rural & remote areas may take an additional 4 days. |
| Standard Shipping (Orders under $50) | $8-15 | US & CA | 3-7 business days. Rural & remote areas may take an additional 4 days. The price will be calculated based on your delivery location |
| Express Shipping | $10-$20+ | US & CA | 1- 2 business days. Rural & remote areas excluded. The price will be calculated based on your delivery location |
| Free Standard Shipping (Orders $200+ | Free | International | 4 -8 business days. Rural & remote areas may take an additional 4 days. |
| Express International | $25-$55+ | International | 4 - 8 business days. Rural & remote areas may take an additional 4 days. |
VSSL offers free standard domestic shipping on all merchandise orders that are $50 and over (excluding taxes). For shipments totalling less than $50, there is a delivery charge mentioned above. Please note we cannot guarantee expedited delivery to P.O. Boxes or rural zip codes. We are unable to ship to International P.O. Boxes.
NOTE: VSSL Camp Supplies, Fire Starter Supply Pack and Fire Starting Tin can only be shipped via ground service as they contain matchsticks.
We can ship to an APO/FPO/DPO address, however, transit times can take longer than mentioned above.
Duties & Taxes
For international orders, shipping fees are exclusive of duties and taxes. These charges are levied by the country you are shipping to, and payment is necessary to release your order from customs on arrival. If the customs charges are not paid, the order will be returned back to VSSL.
Order Tracking
Once your order is shipped, you will receive an email notification with a tracking number. You can also view tracking information if you have a VSSLGEAR.com account. Log in to My Account and select Order History & Tracking to find out the status of your order. If your order has not arrived within the estimated delivery schedule above, please contact our Customer Experience team at support@VSSLGEAR.com or you can use our LIVE CHAT option.
Return Policy
To request a return, please complete our Return Request Form.
We offer a 30 day return policy on unused purchases. We will refund the total of the items returned in your order, less shipping costs each way. If the return is a result of our error, Survival Light Products Inc. (DBA VSSL) will also refund shipping charges and will compensate you for the return shipping of the item.
For more information, email support@VSSLgear.com
To complete the return request form, be sure to have the information from your packing slip and the name of the original purchaser of the order ready.
Items should be returned in the original product packaging with the packing slip included. Geared For Life Warranty
For more information regarding warranty replacement please check our warranty page.
Missing or Damaged Product
Please contact our Customer Experience team by phone at support@VSSLGEAR.com or you can use our LIVE CHAT option for assistance with missing or damaged items.
Gift Cards
Need something now to gift someone? Use our e-gift cards
