Shipping & Return Policies
Shipping Costs & Delivery Schedules
Please allow up 1 to 2 business days to process your order. Processing and delivery times do not include Saturdays, Sundays and holidays. Typically orders placed before 11am PST ship same day with the exception of high-volume periods.
VSSL offers free standard domestic shipping on all merchandise orders that are $99 and over (excluding taxes). For shipments totalling less than $99, there is a delivery charge mentioned above. Please note we cannot guarantee expedited delivery to P.O. Boxes or rural zip codes. We are unable to ship to International P.O. Boxes.
NOTE: VSSL Camp Supplies, Fire Starter Supply Pack and Fire Starting Tin can only be shipped via ground service as they contain matchsticks.
We can ship to an APO/FPO/DPO address, however, transit times can take longer than mentioned above.
International Shipping Guidelines
For international orders, shipping fees are exclusive of duties and taxes. Your country may require you to pay import fees, customs, duties, VAT etc. which are not included in the shipping cost listed on our website. These charges are levied by the country you are shipping to, and payment is necessary to release your order from customs on arrival. These charges are the sole responsibility of the customer and are non-refundable. Please be aware that you may need to work with your local post office to pay customs and duties before they release your shipment to you. If you fail to pay applicable duties, taxes and fees the package will be abandoned and VSSL will not refund the abandoned order, including shipping charges and fees.
Once your order is shipped, you will receive an email notification with a tracking number. You can also view tracking information if you have a vsslgear.com account. Log in to My Account and select Order History & Tracking to find out the status of your order. If your order has not arrived within the estimated delivery schedule above, please contact our Customer Experience team at firstname.lastname@example.org or you can use our LIVE CHAT option.
To request a return, please complete our Return Request Form.
We offer a 30 day return policy on unused purchases. We will refund the total of the items returned in your order, less a restocking fee, and shipping costs each way. If the return is a result of our error, Survival Light Products Inc. (DBA VSSL) will also refund shipping charges and will compensate you for the return shipping of the item.
If returning, please note we cannot refund items that were not packaged well enough to survive the trip back to us. Products must be shipped in original product packing, with packing slip included and an appropriate shipping box. Products returned solely in product packaging or in improper shipping boxes may not be accepted.
For more information, email email@example.com
To complete the return request form, be sure to have the information from your packing slip and the name of the original purchaser of the order ready.
Geared For Life Warranty
For more information regarding warranty replacement please check our warranty page.
Missing or Damaged Product
Please submit a Warranty Request or contact our Customer Experience team by phone at firstname.lastname@example.org or you can use our LIVE CHAT option for assistance with missing or damaged items.
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