Shipping Policies
Shipping Costs & Delivery Schedules
Please allow up 1 to 2 business days to process your order. Processing and delivery times do not include Saturdays, Sundays and holidays.
|
Shipping Method |
Costs* |
Region |
Shipping Time |
|
Free Standard Shipping (Orders $75 and over) |
FREE |
US & Canada |
3 - 7 business days. Rural & remote areas may take an additional 4 days. |
|
Standard Shipping (Orders under $75) |
$8 - $15 |
US & Canada |
3 - 7 business days. Rural & remote areas may take an additional 4 days. The price will be calculated based on your delivery location |
|
Express Shipping |
$10 - $20+ |
US & Canada |
1- 2 business days. Rural & remote areas excluded. The price will be calculated based on your delivery location |
|
Free Standard Shipping (Orders over $200) |
FREE |
All countries* |
4 -8 business days. Rural & remote areas may take an additional 4 days. |
|
Express International |
$25 - $55+ |
International* |
4 - 8 business days. Rural & remote areas may take an additional 4 days. |
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*During checkout you will see the total price, including taxes, shipping, and handling charges, in US dollars before you place your order.
VSSL offers free standard shipping on all merchandise orders that are $75 and over (excluding taxes). For shipments totaling less than $75, there is a delivery charge mentioned above. Please note we cannot guarantee expedited delivery to P.O. Boxes or rural zip codes. We are unable to ship to International P.O. Boxes.
NOTE: VSSL Camp Supplies, Fire Starter Supply Pack and Fire Starting Tin can only be shipped via ground service as they contain matchsticks.
We can ship to an APO/FPO/DPO address, however, transit times can take longer than mentioned above.
Duties & Taxes
For international orders, shipping fees are exclusive of duties and taxes. These charges are levied by the country you are shipping to, and payment is necessary to release your order from customs on arrival. If the customs charges are not paid, the order will be returned back to VSSL.
Order Tracking
Once your order is shipped, you will receive an email notification with a tracking number. You can also view tracking information if you have a VSSLGEAR.com account. Log in to My Account and select Order History & Tracking to find out the status of your order. If your order has not arrived within the estimated delivery schedule above, please contact our Customer Experience team at support@VSSLGEAR.com or you can use our LIVE CHAT option.
Return Policy
Geared For Life Warranty
VSSL WAS BUILT TO ADVENTURE AS HARD AS YOU DO
But if anything does happen to your VSSL, you don’t have to worry: VSSL guarantees its gear for life. Depending on the situation you may be eligible for a repair, replacement, or refund.
Simply contact the authorized VSSL reseller from where you purchased your VSSL, or contact VSSL HQ at support@VSSLgear.com or you can use our LIVE CHAT option.
For more information regarding warranty replacement please check our warranty page.
Missing or Damaged Product
Please contact our Customer Experience team by phone at support@VSSLGEAR.com or you can use our LIVE CHAT option for assistance with missing or damaged items.
