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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at support@vsslgear.com or use our LIVE CHAT option. You can also always reach us by visiting our Contact Page.

Shipping & Delivery

We offer free standard shipping on all merchandise orders that are $125 and over to the US and $175 (excluding taxes). For shipments totalling less than $125, there is a delivery charge that can be find ON OUR SHIPPING POLICY PAGE.   

While we do our best to always ship orders as fast as possible, timelines may be extended due to weather, demand, and other unforeseen events. Typically, your order will ship 1-2 business days after being placed. Processing and delivery times do not include Saturdays, Sundays and holidays.

We sure do. Click HERE to find out rates for your region. Please note, for international orders, shipping fees are exclusive of duties and taxes. These charges are levied by the country you are shipping to, and payment is necessary to release your order from customs on arrival. If the customs charges are not paid, the order will be returned back to VSSL.

VSSL was built to adventure as hard as you do. But if anything does happen to your VSSL you don’t have to worry; it’s backed with a Limited Lifetime Warranty. Depending on the situation you may be eligible for a repair, replacement, or refund. To find our more about our Limited Lifetime Warranty, please click HERE

We can ship to PO boxes in the US or Canada. Please note however, we cannot guarantee expedited delivery to P.O. Boxes or rural zip codes. We are unable to ship to International P.O. Boxes.

Short answer: we’ll try! Long answer: as long as your order hasn’t been sent to our warehouse for fulfillment, we should be able to cancel it. Please contact us at support@vsslgear.com or use our LIVE CHAT option to see if your order is eligible for cancellation.

We can ship to an APO/FPO/DPO address, however, transit times can take longer than mentioned above.  

Generally, you can pay a little extra for Express service. Please note however, VSSL Camp Supplies, Fire Starter Supply Pack and Fire Starting Tin can only be shipped via Ground service as they contain matchsticks. Thanks for your understanding!

Returns & Warranty

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we do require a receipt or proof of purchase.

Please reach out to support@vsslgear.com for more information.

To submit a VSSL product for limited warranty, you can contact either the authorized VSSL reseller from where you purchased your product or the VSSL HQ at support@vsslgear.com

Please note, our limited warranty covers defects in materials and workmanship in this product and does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature.

Product Information

Each VSSL unit is made from military spec (Mil_Spec) 6061 seamless extruded aluminum - practically indestructible. The lights are comprised of 3, 1 watt LED (Cree) bulbs. Three bulbs provides redundancy.

Our lights use 3 N-type (generic name), or E90 (Energizer) batteries. They are outstanding batteries and can be found in most hardware stores, electronic stores, camera stores, or ordered through us: (click here to order batteries).  

We spent substantial time in product development sourcing the best type of battery for this application with the help of the experts from Emerging Power. Emerging Power is an ISO 9001:2008 certified – ITAR registered and FM Certified products -manufacturer of OEM and replacement batteries and charger products based in New Jersey. Their list of satisfied OEMs includes many Fortune 500 customers.

AAA batteries are far more common; we know this. AAA and AA batteries power most of today's small portable electronics. The downside is that these batteries are snapped up really fast in the event of an emergency. Disasters such as Hurricane Katrina taught us that less common batteries are actually more readily available during supply shortages. We can assume that hoarding during the zombie apocalypse will also deplete store shelves of more common batteries.

Our N-Type batteries have the same capacity as a high end (Energizer, Duracell) AAA battery (~1000 mAh*) but with a smaller form factor, allowing us to create a smaller light but still use high capacity batteries.

When properly closed, each VSSL cylinder and its contents are protected from the elements including temporary exposure to water. The light is water-resistant on its own or attached to a VSSL.

Only the VSSL Flask which is lined with glass is intended to hold liquid. In a pinch, you can other VSSLs for carrying water.

We supply blank tins so you can outfit your VSSL unit with your own contents (click here to purchase). If you do use your own contents, please send us a picture - we'd love to see how you use your VSSL. 

For you torchlight aficionados, this is an important question. You basically have three different types of beams: flood, spot or a combination (adjustable). During our R&D phase we polled several of the top survival/camping/outdoor forums to see what end users would prefer and the majority selected flood beam.

The long and short is we've gone through TSA "approval" however, it's really up to the discretion of the agent at the time. None of the items are currently on the TSA exclusion list. The VSSL team flies with them all the time with rarely an incident.

We've found the usable/functional light time is about 20 hrs. In S.O.S mode, it broadcasts a visible signal for about 40 hrs.

Company Information

VSSL (PRONOUNCED “VESSEL”) believes your critical gear should be secure, waterproof-sealed, and ready when you need it. Every VSSL unit is designed to be compact, portable, and durable; every cylinder is built with completely seamless 6061 aircraft-grade aluminum.

Our compact design makes it easy to carry your go-to gear with you wherever you go, while the waterproof, indestructible aircraft grade aluminum cylinder ensures that whatever essentials you’ve packed stay safe and dry in any environment. We’ve pre-packed each VSSL (or your can build your own with our BYO Tool) with out door essentials to provide you with a faster and more reliable way to prepare, organize and carry gear.

Please checkout our Corporate & Group Sales Program page for more information. We’re here to help your company stand out, and our exceptional product range is perfect for group gifts, reward programs, gift baskets, and special events. We will customize our products with your logo and imagery to create a gift that’s unique.

We are proudly designed and built in Canada. Our HQ is located in Abbotsford, BC. We also have a warehouse in Washington state. 

Survival Light Products Inc. Canada

1338 Riverside Road

Abbotsford, BC

V2S 8J2

Survival Light Products Inc. USA

726 Cherry Street

Sumas, WA

98295

Where can I find VSSL?

All our VSSL products can be purchased online HERE or at a retail store near you. Check out our STORE LOCATOR to find a retailer near you!

Interested in selling VSSL? We’ve got a wholesale policy for both domestic and international wholesalers. Email any questions to sales@vsslgear.com.

Website

Yep! On any page where we ask you to enter your address, phone number, or credit card information, we use secure socket layer (SSL) to encrypt the communication.

Thank you! We are indeed only human. Please let us know by contacting us HERE   

Please review our privacy privacy notice HERE. To learn more and opt out as a California resident, select Do Not Sell or Share My Personal Information .

Gifting

We sure do. You can order a gift card for use on www.vsslgear.com HERE.

We believe in self-expression. And yes, that includes your logo! We have a wide variety of items that you can customize. You can learn more about our Corporate and Group Sales Program HERE