Customer Support - VSSL Direct

Customer Support

PROCESSING, SHIPPING AND DELIVERY INFORMATION

Order processing takes 1-3 business days and shipping time/method selected begins as soon as your product leaves our warehouse. 

US
Orders are shipped via USPS Priority Mail - $5

Canada
Orders are shipped via Canada Post Xpresspost - $10

International
Orders are shipped via Canada Post International Small Packet - $20
Please be aware that all International orders are subject to your local fees such as duty and taxes

Our online store is open everyday all year.  However, Survival Light Products Inc. is closed on all major US holidays. No telephone orders are processed on these days.  

SALES TAX 

Your applicable state and/or local tax will be calculated and added to the total when your credit card is charged, just prior to shipping.

RETURNS 

Please call Customer Service to request a Return: 1-855-552-2588 or email support@VSSLgear.com

Be sure to have the information from your packing slip and the name of the original purchaser of the order ready to provide to the customer service representative over the phone. 

We offer a 30 day return policy on purchases. We will refund the total of the items returned in your order, less shipping costs each way. If the return is a result of our error, Survival Light Products Inc. will also refund shipping charges and will compensate you for the return shipping of the item. 

Items should be returned in the original product packaging with the packing slip included. 

LIMITED WARRANTY

Read our warranty offer here